Australian High Commission
New Zealand
Cook Islands and Niue

IT Officer Job Vacancy

Local IT Officer

Salary NZ$61,169 per annum (pro rata) plus Kiwisaver employer contribution equivalent to 6% of salary

 

Due to the security requirements of this position, only applications from dual New Zealand/Australian citizens, or Australian, British, United States or Canadian citizens can be considered. 

 

The local IT Officer is focused on face to face desktop and other technology support, managing all local hardware support for all the High Commission’s ICT functions.

 

Duties:

·           resolve all hardware and software issues including troubleshooting in liaison with Canberra’s Global Support Centre (GSC);

·           provide straightforward network administrator tasks including set up and maintenance of user accounts, installation and support on network desktops, printers and   other devices, and other minor network maintenance tasks; 

·           manage High Commission’s IT hardware including all, installation, disposal and stocktakes;

·           manage all aspects of local mobile and landline telephones including hardware and PABX support, in consultation with Canberra as well as manage contracts in consultation with service providers;

·           manage office equipment and other ICT service provider contracts;

·           assist with other ICT hardware and software issues; and

·           under the direction of the Public Diplomacy team, edit podcast series and technical support at events.

 

Many network administration functions are centralised so specialised experience is not required in all aspects of this role. Training in the network administration functions will be provided.

      

Skills and Knowledge:

·       experience in IT support roles or IT tertiary graduate is highly desirable;

·       excellent computer hardware and software knowledge;

·       forward-thinking and flexible approach to technology and change;

·       provide high quality internal and external client service and working as a team player. 

·       be flexible and reliable with an ability to work independently and effectively;

·       demonstrate initiative and self-direction in managing conflicting deadlines; and

·       high standards of security and confidentiality.

 

Hours are 25 hours per week 9am-2:30pm Monday to Friday. Some after hours and weekend paid overtime is also required to support official events and ministerial visits.

 

You will be required to handle confidential information and will be required to undergo a security and police check. Your ability to obtain an Australian Government Security Clearance is essential.

 

Job Description

Agency

Department of Foreign Affairs and Trade

Position Number

PNWN013

Title

Local IT Officer

Classification

LE4

Post

Australian High Commission, Wellington

Supervisor

Counsellor-Consul General

 

About the Agency/Department of Foreign Affairs and Trade (DFAT)

The role of DFAT is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

 

The key responsibilities of the position include, but are not limited to:

·      Answer queries and resolve all hardware and software issues for users, including troubleshooting in liaison with our Global Support Centre (GSC) in Canberra.

·      Provide straightforward network administrator tasks including set-up and maintenance of user accounts, installation and support on network desktops, printers and other devices, and other minor network maintenance tasks. 

·      Manage IT hardware including, installation, disposal and stocktakes.

·      Manage all aspects of local mobile and landline telephone contracts in consultation with service providers, including hardware support.

·      Manage office equipment (MFDs) and other ICT service provider contracts.

·      Under the direction of the Public Affairs team, edit audio for the High Commission’s podcast series and provide technical support at events.

·      Provide logistical support for official visits, including set-up of remote offices.

·      Provide IT support to visiting Minsters, their staff and equipment.

·      EDRMS - become an advanced user of the electronic documents and records management system.

·      Provide back-up to Finance Manager.

·      Liaise with regional technical officers for hardware issues and maintenance visits.

·      General office administration and other duties as directed.

 

Skills and Knowledge:

·      Experience in IT support roles or IT tertiary graduate is highly desirable.

·      Excellent computer hardware and software knowledge.

·      Forward-thinking and flexible approach to technology and change.

·      Provide high quality internal and external client service and working as a team player.

·      Be flexible and reliable with an ability to work independently and effectively.

·      Demonstrate initiative and self-direction in managing conflicting deadlines.

·      High standards of security and confidentiality.

 

To Apply

Applications including a one page pitch and CV of no more than three pages should be forwarded by Friday 16 November 2018, 4pm NZ time to ahcwltn.recruitment@dfat.gov.au. Please also include supporting citizenship documentation to satisfy the above requirements.

 

For further application requirements, please click here.